MTCDT-H5 can't be accessed

[Tibor Keller]

Hi Forum,
I appended two lines to /etc/network to start custom services. These services are being developing. I have no access to the GW neither from normal SSH nor from debug USB. Via USB I see the emulated serial port and debug messages but it doesn’t give login prompt.
Can anyone help to have a login console?
Thank you,
Tibor

[Brandon Bayer]

Tibor,

You should be able to get the login prompt via the USB debug port by hitting the key.

-Brandon

[Tibor Keller]

Hi Brandon,

I’m just getting these messages and no chance to log in.
No response for enters.
Of course no Ethernet cable attached now.
Any idea?
T

INFO: Acquired EUI xxxxxxxxxxxxxxxxxxxxxx from interface eth0
INFO: Connecting to gateway configuration server …
TLS: BIO_do_connect error – bad hostname lookup
ERROR: Couldn’t retrieve gateway configuration. Retry in 64 seconds.
INFO: Acquired EUI xxxxxxxxxxxxxxxxxxxxxx from interface eth0
INFO: Connecting to gateway configuration server …
TLS: BIO_do_connect error – bad hostname lookup
ERROR: Couldn’t retrieve gateway configuration. Retry in 128 seconds.

[Steve Kovarik]

Hello Tibor

Can you please post the serial number of your MTCDT-H5 device.
The serial number is located on a sticker on the bottom of the device.

My only other suggestion at this time to recover the device would be to
use a paperclip and depress the “reset” micro switch for 30 seconds to try
and revert the device back to its factory default configuration.

The reset button is located on the front panel.

[Tibor Keller]

Hi Steve,
I tried resetting the device several times but no improvement achieved. I can’t see anything happening on the debug screen as pushing the PB for even more than 30 seconds. No reboot happened, no additional information is seen, than logs look continuous. I felt that the PB was really pushed.
The SN is 18356719.
Regards,
T

[Steve Kovarik]

Hi Tibor

Seems the device is non-functional and unrecoverable in the field.

That leaves us little choice but to ask that you send the device into
MultiTech for warrantee repair (or replacement).

MultiTech Systems Inc.
2205 Woodale Dr.
Mounds View, MN. 55112
attn: Service

If the device worked for you previously, could you provide more detail around
“appended two lines to /etc/network to start custom services”

-Best Regards

[Tibor Keller]

Hi Steve,
I simply started two binaries to connect to Loriot and forgot to send them bg. Mea Culpa.
I’m shipping the GW Monday.
Best regards,
Tibor

[Tibor Keller]

Hi Steve,
I sent the GW to the address above almost a month ago.
How can I know the state of the repair and how can I get the GW back?
Regards,
Tibor

[Steve Kovarik]

Hi Tibor

Please send me an email at skovarik@multitech.com to initiate communication
regarding SN#18356719

Thank You

-Best Regards

[Author]

Posts