Inbound fax error message

[Peter Herbener]

From one outside site, inbound faxes into our Faxfinder are failing. They appear as partial pages. The status message on the Faxfinder is: “fail – fax aborted by remote user, error (b4).”

Any idea what this means?

Of course, other faxes are coming in fine.

[Steve Lee]

I am having the same issue. Just a single person having issues and when I look through the logs “fail – fax aborted by remote user, error (b4)” is what I see.

• This reply was modified 9 years, 6 months ago by Steve Lee.

[Joe Southall]

I am also having this issue. All of our faxes come through OK except for ones coming from one specific location. Please help.

[Stephen Martin]

no one has any updates on this? I am experiencing the same issue on inbound faxes.

[Carol Almquist]

For issues like this the best place to get help is the MultiTech Product Support Portal…

https://support.multitech.com/support/login.html

Tech support is going to need server and modem logs to understand the issue and to find a solution.

Regards,
Carol Almquist

[Author]

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