I can't reach 192.168.2.1 after reset

[scazorla@deeptrack.es]

Hi!

I have a gateway from Multitech model MTCDTIP and I can’t reach the default IP 192.168.2.1.

I set up my computer with this setting:
– IP: 192.168.2.250
– Mask: 255.255.255.0

I press the reset button as you recommended but I can’t find the IP.
(https://www.multitech.net/developer/software/aep/reset-button-behavior-for-aep/ )

These are my steps:
1) Set up my computer as mentioned before.
2) I press the button for more than 30 seconds to back to factory defaults.
3) I see the ST LED behavior until it is blinking in green.
4) Ping 192.168.2.1 and no connection.
5) I tried with “Advanced IP Scanner” and same results.

What can I do? Any suggestions?

Thanks in advance for any help,

Regards

[Steve Kovarik]

Hello

Probably best to open a ticket in our support portal at the link below for ongoing support.
https://support.multitech.com/support/login.html

We will want the device serial number and to understand the device history.
Your procedure is correct for defaulting and accessing the MTCDTIP device.

-Best Regards

[scazorla@deeptrack.es]

I was finally able to access the gateway, the problem was the network card of my computer.
As soon as I tried it with a colleague’s computer, it worked perfectly the first time.

Thanks,

Regards

[Author]

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