VOIP issues

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  • #2555
    Carol Dunlevy
    Participant

    The fax finder will work with a VOIP service to a PBX correct? If a customer has an integrated service with ISDN Prime handoff to the PBX, with the circuit using data compression for the voice, will this work well with the fax finder? I believe that it will but want to double check.

    thanks,

    #3139
    Bryon Davis
    Moderator

    It’s difficult to say how the Faxing will work with that setup. VOIP setups can be tricky with any analog fax devices. If the VOIP service and PBX have a Fax Relay feature, such as T.38, it will help improve the fax performance. Sometimes fax rates can be acceptable using G711 uncompressed voice with low latency and packet loss.

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