Conduit AEP Factory reset itself

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  • July 13, 2017 at 6:27 am #19928
    Chad Goyette
    Participant

    I have a handful of Conduits deployed out in the field and recently 2 of them have reset themselves to what I am assuming is factory default state. It resets the login password back to admin, erases the device HQ account number, disables cellular, ETC. at the time one of them was running firmware 1.3.2. Has anyone experienced this issue? Is there a way to program information like the cellular config, APN, Device HQ account number, Etc, so that it acts as a factory default in the event this happens again so that the gateway is not sitting in a remote location unable to connect?

    July 13, 2017 at 11:19 am #19932
    Steve Kovarik
    Moderator

    Hi Chad

    I am not aware of anyone experiencing this issue before. How are the devices powered? Something you can try….once you have reconfigured the Conduits, in the GUI go to “Administration” then “Save/Restore” and Set Current Configuration As User-Defined Default. Then let us know if it happens again.

    -Best Regards

    July 13, 2017 at 11:26 am #19933
    Chad Goyette
    Participant

    Thanks Steve,
    I’ll try to save the config and hopefully, this solves the issue if it ever happens again. The devices are powered with the standard wall wart they came with. this was an odd problem since one of the devices has been running out in the field for close to a year with no issues. When the customer shipped it back to me I powered it up and it acted like a new box starting with the setup wizard.

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