Conduit problems after firmware update

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  • March 9, 2017 at 9:08 am #17737
    Deserie Roach
    Participant

    I recently updated the firmware from 1.3.2 to 1.3.3 on a MTCDT-210A model gateway through the AEP. After rebooting, I can no longer connect to networks through Ethernet and my PC does not recognize the device when connected through USB. I have tried resetting the device, but there does not seem to be any change and the status led for the conduit does not come on. My computer recognizes it when connected to the debugging port but I see no output in the terminal. I have all the drivers installed and the conduit that I updated before this one has no issues.

    March 9, 2017 at 9:29 am #17741
    Peter Ferland
    Blocked

    Are you using the USB port on back of the Conduit labeled “USB Device” or the one under the plate on the front?

    Either way, I’d recommend you open a support case at https://support.multitech.com/

    March 9, 2017 at 10:10 am #17742
    Deserie Roach
    Participant

    I’ve previously been using the port on the back of the device to SSH in. I will open a case.

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