Cedric PRAVAZ

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  • January 7, 2022 at 10:49 am in reply to: Conduit AP failed to check-in with DeviceHQ #32282
    Cedric PRAVAZ
    Participant

    Thanks for the advise, Steve. Much appreciated.
    Just opened a new case on the portal.
    Thanks

    January 7, 2022 at 10:00 am in reply to: Conduit AP failed to check-in with DeviceHQ #32280
    Cedric PRAVAZ
    Participant

    Hi Steve,
    Thanks for your feedback.
    Yes, I did. I made sure it is the account key that I have in my DeviceHQ profile.
    Actually, it is weird that my conduit can’t even ping the DeviceHQ server.
    To note that I am based in Europe and using a SIM card in this region. Is there an issue with the IP address range allocated to my SIM – which could be rejected by DeviceHQ server ?
    Thanks,

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