Reset button not working

[Nick]

I have a MultiConnect Conduit AP MTCAP running mlinux 3.3.9. I changed some settings on it and I can no longer SSH into the device. Usually when this happens, I reset it to factory settings and can get back in. However, the reset button no longer works – whether I hold it for a few seconds, 15 or more than 30, the device doesn’t reboot.

I edited a file in /etc/default called reset-handler (it has ENABLED=”yes”) as well as /etc/default/mts-io (with GPSGNSSRESET=1 and DEBUG=0).

Is there anyway to get back into this router? Perhaps a port somewhere if I open up the case? Thanks.

[Jeff Hatch]

Nick,

Please open a Multitech Support Portal case at https://support.multitech.com and they can help you.

Jeff

[Leo Gaggl]

I have the same issue. Unable to SSH into the device. Need to reset the unit.

However holding reset button does not work.

[Nick]

Hi. They really helped me out with this. You can find the instructions and attachments they sent to me zipped up here: https://ufile.io/s6a08 but note that it’s all for MTCAP. Not sure what you have.

[Leo Gaggl]

Thanks Nick,

Mine is a MTCDT 210L version.

Cheers, Leo

[Nick]

Ahh sorry, it might be totally different inside yours. And the files in that folder won’t work. I bet you could open a help ticket for it.

[Leo Gaggl]

Yes. Have lodged a support request.

Waiting for a reply …

[Author]

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