outbox stopped working

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  • March 21, 2014 at 1:50 pm #5616
    Gustavo Santos
    Participant

    Hi,

    Just upgraded all our isms 8 modems units and one of them stoped to register in the SMS SERVICES OUTBOX the outbox messages.

    It´s a known bug and there´s any way to fix this?
    Upgraded units to Version V1.51.25

    and only one of the the 8 units get this issue.

    Thanks

    March 21, 2014 at 2:00 pm #5617
    Bryon Davis
    Moderator

    Hi Gustavo,
    Check if the modems are active in SMS Statistics, which is in the Statistics & Logs menu. If no modem is active, then messages won’t show up in the Outbox.

    Try rebooting the unit, sometimes that will clear certain conditions were the modem is having trouble connecting to the network.

    This would be much easier to troubleshoot if you made a case in the support portal at support.multitech.com.

    Regards,
    Bryon

    March 21, 2014 at 2:34 pm #5618
    Gustavo Santos
    Participant

    Byron , Thanks for the quick reply.

    Reset to factory defaults solved the issue!

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