No Network Interfaces Available

[William Laing]

Good Day –

We lost contact with one of our client Conduits in the field:

MTCDTIP-LAT1-266A
Firmware 5.2.1

The latest config file download on DeviceHQ shows that none of the network interfaces are available, enabled or current.

How can that happen?

How could it check into DeviceHQ like that?

Text output for the waninfo JSON appended at the bottom.

Any help greatly appreciated!

Thanks,
William

`”waninfo” : {
“wans” : [
{
“available” : false,
“current” : false,
“enabled” : false,
“gateway” : “”,
“interface” : “eth0”,
“ip” : “”,
“name” : “eth0”,
“subnet” : “”,
“type” : “ETHERNET”
},
{
“available” : false,
“current” : false,
“enabled” : false,
“gateway” : “”,
“interface” : “eth1”,
“ip” : “”,
“name” : “eth1”,
“subnet” : “”,
“type” : “ETHERNET”
},
{
“available” : false,
“current” : false,
“enabled” : false,
“gateway” : “”,
“interface” : “eth2”,
“ip” : “”,
“name” : “eth2”,
“subnet” : “”,
“type” : “ETHERNET”
},
{
“available” : false,
“current” : false,
“enabled” : false,
“gateway” : “”,
“interface” : “wlan0”,
“ip” : “”,
“name” : “wlan0”,
“subnet” : “”,
“type” : “WIFI”
},
{
“available” : false,
“current” : false,
“enabled” : false,
“gateway” : “”,
“interface” : “ppp0”,
“ip” : “”,
“name” : “ppp0”,
“subnet” : “”,
“type” : “CELLULAR”
}
]
}

• This topic was modified 3 years, 10 months ago by William Laing. Reason: white space

[William Laing]

Update:

The client replaced an Ethernet cable, and connection was reestablished.

However, it’s still a mystery how the downloaded config for waninfo could report false for available, enabled and current on all network interfaces. They are correct when querying the Conduit directly.

[Author]

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