Modem unresponsive after inactivity

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  • May 3, 2014 at 8:56 am #5755
    Kirk Bennett
    Participant

    My iSms SF100-G (1.51.14) doesn’t want to accept incoming texts after a period of inactivity, such as overnight. It works fine after a restart.

    May 5, 2014 at 9:17 am #5760
    Bryon Davis
    Moderator

    Hi Kirk,
    I haven’t seen this issue before. I would suggest creating a case in the support portal. They will be able to work with you in more detail in troubleshooting this issue.

    The support portal is at http://support.multitech.com/ and support is free.

    Regards,
    Bryon

    May 23, 2014 at 8:23 am #5807
    Kirk Bennett
    Participant

    I wasted everyone’s time on this issue. I have an older T-Mobile prepaid $1 per day Sim I use for development. Well, comes to find out that T-Mobile inactivates the account each day until the device sends a text or makes a call. Then the Sim is active for that day. I never dreamed there would be such a setting.

    May 23, 2014 at 8:51 am #5808
    Bryon Davis
    Moderator

    Kirk,
    Thanks for the update. It will help other people seeing the same issue.

    Regards,
    Bryon

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