File empty when downloaded from Devicehq

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  • April 21, 2017 at 4:08 pm #18516
    Bharat Choudhary
    Participant

    I uploaded a json file to DeviceHQ and when I try to install it to the the gateway, the file was empty. I downloaded the same file to my computer and could see that the file had content. Any reason why that will happen?

    April 24, 2017 at 7:52 am #18526
    Jeff Hatch
    Keymaster

    Bharat,

    This issue has been encountered rarely, and we are still trying to investigate it. I have several questions: How many times have you tried to download the file to the Conduit? Have you tried deleting the file on DeviceHQ, uploading it again to DeviceHQ, and then tried to download it to the Conduit again? What method are you using to download the file to your PC?

    Jeff

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