DeviceHQ reliability, availability

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  • #28289
    ar.ghods@gmail.com
    Participant

    Hi,

    I’m just wondering what’s the promised reliability and availability of the DeviceHQ service. Is there any enterprise version of DeviceHQ that has an SLA? If the answer is no, what’s the best approach for the remote monitoring of the deployed devices?

    Thanks,
    Amir

    #28300
    Steve Kovarik
    Moderator

    Hello Amir

    MultiTech provides DeviceHQ as a free cloud based device management service
    for our networking devices.
    DeviceHQ is hosted on AWS and we strive for 99.999% uptime.
    At this time there is not an enterprise version of deviceHQ available with
    a SLA.
    We feel deviceHQ is the best choice for remotely managing MultiTech’s networking devices.

    -Best Regards

    #28302
    ar.ghods@gmail.com
    Participant

    Hi Steve,

    Thank you for your explaination.

    Just want to confirm that if this is the right documentation for bringing DeviceHQ data to our server https://www.multitech.net/developer/software/devicehq/account-api/ ?

    Best,
    Amir

    #28303
    Steve Kovarik
    Moderator

    Hi Amir

    Yes, that will allow you to make API calls into deviceHQ from your server.

    -Best Regards

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