Device HQ
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Steve Kovarik.
support.simsrd@gruposims.comGood day
I am using MTCDT-266A-915 (MultiConnect Conduit).
I Have a problem to connect my device to DEVICEHQ I can do a ping to 8.8.8.8, but when I click the buttom “Check-In To DeviceHQ” it always show me “failed to open connection with the remote server”
If anyone have any suggestion, please advise me.
Thank you very much
Steve KovarikHello
Please verify that you can successfully ping a host name like http://www.google.com
from the Conduit. If that works but still can not check-in to deviceHQ via
Ethernet, we find the most common reason is TCP/UDP port 5798 is blocked on
your network for outbound access. Please check with the network administrator
that TCP/UDP port 5798 is not firewalled for outbound access.
-Best Regards