Cannot Reset SF800-G

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  • September 2, 2016 at 1:25 am #14703
    Jordy Oretie
    Participant

    I have an iSMS SF800-G that powers up, but the STATUS LED remains solid light for ever. The other lights seem to behave as expected on power up. So, I cannot reset the device and using a paper clip to press and hold the Reset button does not turn the Status LED off. In fact, when the device is up, the Status LED does not blink, cannot go off, it’s just ON, solid.
    A workstation configured in the same network as the default IP 192.168.2.0/24 does not “see” the iSMS server.
    How to fix this?

    September 6, 2016 at 10:59 am #14716
    Bryon Davis
    Moderator

    Hi Jordy,
    This problem can best be handled in the support portal. Please make a case in the support portal (see link below), its free.

    https://support.multitech.com/

    Bryon

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