AEP v 1.1.2

[Terrence Spencer]

I am attempting to upgrade my firmware.

I only see mPower 5.1.6

From the docs it look like I need to upload AEP 1.6.4, then 1.7.4, then mpower 5.0

Where would I find AEP 1.64.

Thank you.

[Steve Kovarik]

Terrence
Can you provide the serial number of the Gateway?

[Terrence Spencer]

SN: 18547167

[Terrence Spencer]

Gateway
Model Number MTCDT-210A
Serial Number 18547167

Accessory Card 1 (AP1)
Model Number MTAC-LORA-915
Serial Number 18475138
Hardware MTAC-LORA-1.0

[Steve Kovarik]

You can find the needed firmware files at the link below.
https://webfiles.multitech.com/legacy/MTCDT/

1.6.4–>1.7.4–>5.0.0

For 5.0.0 use AEP-5.0.0_upgrade.zip

Once you successfully upgrade to mPower 5.0.0 log in and go to “Administration”, “Firmware Upgrade”

Enable “signed firmware validation” select “Submit” then “Save and Apply”
Any subsequent mPower firmware versions after 5.0.0 are all “signed”.
https://webfiles.multitech.com/wireless/mtcdt-x-210a/

[Terrence Spencer]

Thank you Steve.

[Terrence Spencer]

hmm, got an error upgrading to 1.6.4.
Clicked on it to copy and paste here, but the msg went away.

Applying the file again to see if I can capture the error msg.

[Terrence Spencer]

Well I attempted to apply the 1.6.4 bin file and it got alllllmost to the end and then the login prompt appeared.

I logged in and told the system to reboot, which took a couple of minutes and when It finally rebooted, I am still on v1.1.2.

[Terrence Spencer]

Well so I did a factory reset.
I did NOT go through the setup wizard.
I attempted to apply the 1.6.4 bin file and got the error again.

“An error occurred uploading the file. Please try again or select another file. Missing upgrade file. Files must be posted.”

[Terrence Spencer]

Attempted to upgrade to 1.2.2
Rebooted the conduit after and now I can’t connect.
My dhcp server shows 10.0.0.47 ip address which I have been using all along, but still can’t connect. http or https.

[Terrence Spencer]

Well I have tried these versions after factory reset.

1.2.2
1.43
1.62
1.64
1.74

No luck.
Ideas / suggestions?

[Steve Kovarik]

We would want to see a log file from the Gateway to help understand why.
It would be more appropriate to open a support ticket at the link below.
https://support.multitech.com/support/login.html

[Terrence Spencer]

I tried to post the log file, but I guess it was too long, the forum system did not allow it.

Is there a way I can upload the file so you can see the log?

[Terrence Spencer]

Ok, opening ticket now.

• This reply was modified 11 months, 3 weeks ago by Terrence Spencer.

[Steve Kovarik]

You would need to open a support ticket.
The support portal allows large file attachments for that reason.

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