AEP v 1.1.2

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  • October 24, 2023 at 5:07 pm #33538
    Terrence Spencer
    Participant

    I am attempting to upgrade my firmware.

    I only see mPower 5.1.6

    From the docs it look like I need to upload AEP 1.6.4, then 1.7.4, then mpower 5.0

    Where would I find AEP 1.64.

    Thank you.

    October 24, 2023 at 5:10 pm #33539
    Steve Kovarik
    Moderator

    Terrence
    Can you provide the serial number of the Gateway?

    October 24, 2023 at 5:15 pm #33540
    Terrence Spencer
    Participant

    SN: 18547167

    October 24, 2023 at 5:17 pm #33541
    Terrence Spencer
    Participant

    Gateway
    Model Number MTCDT-210A
    Serial Number 18547167

    Accessory Card 1 (AP1)
    Model Number MTAC-LORA-915
    Serial Number 18475138
    Hardware MTAC-LORA-1.0

    October 24, 2023 at 5:27 pm #33542
    Steve Kovarik
    Moderator

    You can find the needed firmware files at the link below.
    https://webfiles.multitech.com/legacy/MTCDT/

    1.6.4–>1.7.4–>5.0.0

    For 5.0.0 use AEP-5.0.0_upgrade.zip

    Once you successfully upgrade to mPower 5.0.0 log in and go to “Administration”, “Firmware Upgrade”

    Enable “signed firmware validation” select “Submit” then “Save and Apply”
    Any subsequent mPower firmware versions after 5.0.0 are all “signed”.
    https://webfiles.multitech.com/wireless/mtcdt-x-210a/

    October 24, 2023 at 5:31 pm #33543
    Terrence Spencer
    Participant

    Thank you Steve.

    October 24, 2023 at 5:42 pm #33544
    Terrence Spencer
    Participant

    hmm, got an error upgrading to 1.6.4.
    Clicked on it to copy and paste here, but the msg went away.

    Applying the file again to see if I can capture the error msg.

    October 24, 2023 at 5:52 pm #33545
    Terrence Spencer
    Participant

    Well I attempted to apply the 1.6.4 bin file and it got alllllmost to the end and then the login prompt appeared.

    I logged in and told the system to reboot, which took a couple of minutes and when It finally rebooted, I am still on v1.1.2.

    October 24, 2023 at 6:05 pm #33546
    Terrence Spencer
    Participant

    Well so I did a factory reset.
    I did NOT go through the setup wizard.
    I attempted to apply the 1.6.4 bin file and got the error again.

    “An error occurred uploading the file. Please try again or select another file. Missing upgrade file. Files must be posted.”

    October 24, 2023 at 6:30 pm #33547
    Terrence Spencer
    Participant

    Attempted to upgrade to 1.2.2
    Rebooted the conduit after and now I can’t connect.
    My dhcp server shows 10.0.0.47 ip address which I have been using all along, but still can’t connect. http or https.

    October 24, 2023 at 8:14 pm #33548
    Terrence Spencer
    Participant

    Well I have tried these versions after factory reset.

    1.2.2
    1.43
    1.62
    1.64
    1.74

    No luck.
    Ideas / suggestions?

    October 25, 2023 at 8:05 am #33550
    Steve Kovarik
    Moderator

    We would want to see a log file from the Gateway to help understand why.
    It would be more appropriate to open a support ticket at the link below.
    https://support.multitech.com/support/login.html

    October 25, 2023 at 8:12 am #33551
    Terrence Spencer
    Participant

    I tried to post the log file, but I guess it was too long, the forum system did not allow it.

    Is there a way I can upload the file so you can see the log?

    October 25, 2023 at 8:59 am #33553
    Terrence Spencer
    Participant

    Ok, opening ticket now.

    October 25, 2023 at 9:01 am #33555
    Steve Kovarik
    Moderator

    You would need to open a support ticket.
    The support portal allows large file attachments for that reason.

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