MTCDT-H5 can't be accessed

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  • August 18, 2016 at 6:41 am #14562
    August 18, 2016 at 10:06 am #14564
    Brandon Bayer
    Blocked

    Tibor,

    You should be able to get the login prompt via the USB debug port by hitting the key.

    -Brandon

    August 19, 2016 at 3:04 am #14571
    Tibor Keller
    Participant

    Hi Brandon,

    I’m just getting these messages and no chance to log in.
    No response for enters.
    Of course no Ethernet cable attached now.
    Any idea?
    T

    INFO: Acquired EUI xxxxxxxxxxxxxxxxxxxxxx from interface eth0
    INFO: Connecting to gateway configuration server …
    TLS: BIO_do_connect error – bad hostname lookup
    ERROR: Couldn’t retrieve gateway configuration. Retry in 64 seconds.
    INFO: Acquired EUI xxxxxxxxxxxxxxxxxxxxxx from interface eth0
    INFO: Connecting to gateway configuration server …
    TLS: BIO_do_connect error – bad hostname lookup
    ERROR: Couldn’t retrieve gateway configuration. Retry in 128 seconds.

    August 19, 2016 at 6:53 am #14573
    Steve Kovarik
    Moderator

    Hello Tibor

    Can you please post the serial number of your MTCDT-H5 device.
    The serial number is located on a sticker on the bottom of the device.

    My only other suggestion at this time to recover the device would be to
    use a paperclip and depress the “reset” micro switch for 30 seconds to try
    and revert the device back to its factory default configuration.

    The reset button is located on the front panel.

    August 19, 2016 at 7:30 am #14574
    Tibor Keller
    Participant

    Hi Steve,
    I tried resetting the device several times but no improvement achieved. I can’t see anything happening on the debug screen as pushing the PB for even more than 30 seconds. No reboot happened, no additional information is seen, than logs look continuous. I felt that the PB was really pushed.
    The SN is 18356719.
    Regards,
    T

    August 19, 2016 at 8:30 am #14575
    Steve Kovarik
    Moderator

    Hi Tibor

    Seems the device is non-functional and unrecoverable in the field.

    That leaves us little choice but to ask that you send the device into
    MultiTech for warrantee repair (or replacement).

    MultiTech Systems Inc.
    2205 Woodale Dr.
    Mounds View, MN. 55112
    attn: Service

    If the device worked for you previously, could you provide more detail around
    “appended two lines to /etc/network to start custom services”

    -Best Regards

    August 19, 2016 at 9:08 am #14576
    Tibor Keller
    Participant

    Hi Steve,
    I simply started two binaries to connect to Loriot and forgot to send them bg. Mea Culpa.
    I’m shipping the GW Monday.
    Best regards,
    Tibor

    September 26, 2016 at 9:57 am #14840
    Tibor Keller
    Participant

    Hi Steve,
    I sent the GW to the address above almost a month ago.
    How can I know the state of the repair and how can I get the GW back?
    Regards,
    Tibor

    September 26, 2016 at 10:27 am #14841
    Steve Kovarik
    Moderator

    Hi Tibor

    Please send me an email at skovarik@multitech.com to initiate communication
    regarding SN#18356719

    Thank You

    -Best Regards

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