Date of Notification: \u00a0\u00a0\u00a0\u00a0 05\/12\/2014<\/b><\/p>\n
\u00a0<\/b><\/p>\n
Products affected:\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/b>Certain MTCDP products with 6ns SDRAM installed<\/p>\n
\u00a0<\/b><\/p>\n
Issue Reported: <\/b>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Intermittent lockups of OS in the field.<\/p>\n
<\/p>\n
Symptoms:<\/b><\/p>\n
Heartbeat LED stops flashing.<\/p>\n
Unit is unresponsive.<\/p>\n
Debug port is unresponsive.<\/p>\n
Power cycle clears.<\/p>\n
<\/p>\n
Serial number range affected<\/b>:<\/p>\n
16711849 \u2013 17627298<\/p>\n
<\/p>\n
Serial numbers NOT affected within the above range: <\/b><\/p>\n
\u00a0<\/b>17524134<\/p>\n
17537320 \u2013 17537324<\/p>\n
17540271<\/p>\n
17591323 \u2013 17591326<\/p>\n
17591329 \u2013 17591330<\/p>\n
17591458<\/p>\n
17601958 \u2013 17601994<\/p>\n
17602242<\/p>\n
17604628 \u2013 17604632<\/p>\n
17614141 \u2013 17614169<\/p>\n
\u00a0<\/b><\/p>\n
Starting serial numbers already updated:<\/b><\/p>\n
17627299 and greater or units with a DOM of 5\/2\/2014 or later<\/p>\n
\u00a0<\/b><\/p>\n
<\/b>Details: \u00a0 \u00a0<\/b><\/p>\n
\u00a0<\/b>One customer reported intermittent lockups of deployed MTCDP<\/p>\n
Not all of the customer\u2019s deployed MTCDP units were showing an issue.<\/p>\n
The time to lockup varied from a few hours to a few weeks.<\/p>\n
<\/p>\n
Analysis: \u00a0<\/b><\/p>\n
A few of the units that were showing an intermittent lockup were retrieved from the customer. \u00a0\u00a0\u00a0There was an intermittent interaction between the SDRAM and the default slow slew rate setting of the MTCDP that would cause access errors on some units.<\/p>\n
The SDRAM is a newer 6ns part that was qualified as an approved replacement part for an EOL 7.5ns part.\u00a0 At the time of the approval of the 6ns SDRAM in Q3\/2013, there was no indication of issues with the MTCDP using this replacement SDRAM.<\/span><\/p>\n The MTCDP has been shipping with a slow slew rate setting since the release of CoreCDP 2.0.1 in 2011.\u00a0\u00a0 The previous 7.5 ns SDRAM has never shown to have an issue with the slow slew rate setting.<\/span><\/p>\n \u00a0<\/b><\/p>\n MTS Action:\u00a0 \u00a0\u00a0\u00a0\u00a0 <\/b>Product put on hold and new \u00a0boot code created to correct issue.<\/p>\n We changed the setting in the boot code of the processor to set the SDRAM controller slew rate to FAST instead of SLOW, which corrects the issue of intermittent lockups of units previously showing this issue.\u00a0 Changing the boot code does not affect the Core CDP main code already programmed into a unit.<\/p>\n Products are being updated at the factory and shipments have resumed<\/p>\n \u00a0<\/b><\/p>\n Customer Action:<\/b><\/p>\n It is recommended that customers download the update from the web and update their boot code if they experience an issue or as a precaution to avoid possible future issues.<\/p>\n Instructions on how to update the boot code:<\/strong><\/p>\n 1. Download the file:\u00a0http:\/\/www.multitech.net\/corecdp\/images\/2.2.2\/mtcdp\/at91bootstrap-mtcdp-2.13-r1.corecdp6-fast-slew-rate.bin<\/a><\/p>\n 2. To flash the new boot code, \u00a0please do the following:<\/p>\n a. Copy the fast slew rate bin\u00a0file into your TFTP server folder<\/p>\n b. rename the file to “oe_bootstrap.bin<\/strong>“.<\/p>\n c. Restart<\/strong> your CDP and go<\/strong> into the U-boot prompt<\/strong>.<\/p>\n d. Enter the command: printenv<\/strong> \u00a0 \u00a0 \u00a0 \u00a0[This will list out the current U-boot environment.]<\/p>\n \u00a0Look for the variables:<\/strong><\/p>\n -bootstrap_file=oe_bootstrap.bin \u00a0 \u00a0 \u00a0 [make sure it exists]<\/p>\n – ipaddr=xxx.xxx.xxx.xxx \u00a0 \u00a0 \u00a0[This to your CDP ipaddress]<\/p>\n – serverip=xxx.xxx.xxx.xxx \u00a0 [Modify to your TFTP server ipaddress]<\/p>\n Notes: Type help for information on how to set\/unset the variables.<\/strong><\/p>\n d. Then type: run tftp_bootstrap<\/strong><\/p>\n e. Once done, type: reset<\/strong><\/p>\n f. You should see the message: FAST slew rate<\/strong><\/p>\n <\/p>\n If you have questions or cannot update your product yourself, please contact product support for additional assistance.<\/p>\n At our web portal:\u00a0 https:\/\/support.multitech.com<\/a><\/p>\n