Problem factory reset mtcap AEP

[benjamin.joa@wi6labs.com]

Hi,
The factory reset precedure doesn’t work on my mtcap AEP, it seems blocked I don’t have ssh access, the only access i have is the debug cable.

How can I factory reset this mtcap by console ?

Thank you,

• This topic was modified 4 years, 9 months ago by benjamin.joa@wi6labs.com.

[Mike McNeil]

Hello Benjamin,
What version of AEP are you using?
What procedure did you try that was blocked?
Did you try holding the reset button for more than 30 seconds?
Did you try going to Administration > Save/Restore > Reset to Factory Default in the GUI?
Have you tried “reset-defaults -hard”?
Regards.

[benjamin.joa@wi6labs.com]

I’am on AEP version 1.7.2. I have tried to install our product on this new version of gateway, it look like a failure.
I don’t have access to gui.
I have tried “reset-defaults -hard”, but the gateway don’t know it.
Do you know a other way to to hard reset ?
Regards,

[some_dev]

What’s stopping you from using the reset button?

http://www.multitech.net/developer/software/aep/reset-button-behavior-for-aep/

[Jeff Hatch]

Benjamin,

Try “reset-defaults –hard”. I think that you are missing a “-” character before the long argument.

Jeff

[Mike McNeil]

Hello Benjamin,
Did you try the commands from this link?
http://www.multitech.net/developer/software/mlinux/using-mlinux/reset-mlinux-to-defaults/
Regards.

[Author]

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