Printing Error

[Brenda James]

I am unable to print documents that were faxed. Error message reads, “failed to download file from server.”

Thanks

[Mike Gadda]

Make sure you are updated to the latest 3.5.2 server firmware and 3.1.0 client as there were issues in older versions with the files on the Faxfinder not being in sync with the client. Older versions would not always follow the fax purge settings as listed under the Fax Configuration, Fax Log page. Once you are updated to 3.5.2 be sure that the setting of “Only purge log entries older than” is set to the number of days you want faxes to be saved.

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