Can't connect devices to Cloud

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  • #32521
    Pablo Carquin
    Participant

    Hi, i have a MultiTech Conduit® IP67 Base Station
    MTCDTIP-L4N1-266A-915
    I was able to connect the gateway, but not the devices
    I have configured the gateway as Basic Station
    i have the keys in local keys
    the devices appears in https://192.168.2.1/api/loraNetwork/whitelist, but not appears in https://192.168.2.1/api/lora/config ):

    The device is a Qualcosonic W1

    #32522
    Jason Reiss
    Keymaster

    Basic Station does no use local keys, they only work with network server mode.
    All packets are sent to the remote network server configured with basic station.
    The end-devices need to be provisioned with the remote network service.

    There is an updated firmware that will hide the rest of the LoRaWAN menu items when packet forwarder or basic station is selected.

    Sorry for any inconvenience.

    #32523
    Pablo Carquin
    Participant

    Ok do I have to configure it in Cloud Key store?

    #32524
    Pablo Carquin
    Participant

    Help me to configure please, i have multiple devices but 0 connections ): , only the gateway connection

    #32525
    Jason Reiss
    Keymaster

    What LoRaWAN network service have you configured basic station to connect to?

    | I was able to connect the gateway, but not the devices

    You may want to create a support case to share your configuration and logs with our team, support.multitech.com.

    #32526
    Pablo Carquin
    Participant

    I connected to AWS IoT for LoRaWAN, i connect the gateway,
    but the devices do not connect, in the logs not listed join actions,
    the devices when we connect them locally if they connected to the gateway,
    but the problem arose when we connected with the cloud,
    I think the multitech provider in LATAM configured the device for Network server, but not for basic station,
    Could you help me to make a correct configuration of Basic Station towards AWS? I followed the manual given by multitech , but it still doesn’t connect me, manual:
    https://www.multitech.com/documents/publications/marketing-guides/MultiTech_Getting_Started_Guide_for_AWS_LoRaWAN.pdf

    #32527
    Jason Reiss
    Keymaster

    The device DevEUI and AppKeys would need to be added to AWS LoRaWAN services.

    Is there a gateway status in the AWS cloud that shows the gateway is connected?

    I suggest creating a ticket at support.multitech.com for further help.

    #32528
    Pablo Carquin
    Participant

    Yes, appears connected and appears Last uplink received

    #32529
    Jason Reiss
    Keymaster

    If gateway is connected and uplinks are received, there should be no further gateway configuration needed.

    An end-device may need to be limited to only 8 channels to help join.
    Default may have 64 channels enabled.

    What end-device are you trying to connect?
    What firmware or library is being used?
    Have you added the device to the AWS network server?

    #32530
    Pablo Carquin
    Participant

    end device is = Qualcosonic W1
    Firmware = 5.3.7 (updated today)
    Yes i added the device with the keys ( we have 100 devices)

    (An end-device may need to be limited to only 8 channels to help join.
    Default may have 64 channels enabled) How can I do that?

    #32531
    Jason Reiss
    Keymaster

    What region are have you configured the gateway for?
    8 channel configuration would only help a US915 or AU915 device.

    Do you have a manual for the device?

    #32532
    Pablo Carquin
    Participant
    #32533
    Jason Reiss
    Keymaster

    Do you see uplinks from the device?
    Did it work when you configured the local network server?

    #32534
    Pablo Carquin
    Participant

    no uplinks, only in server mode, in basic station nothing

    #32535
    Jason Reiss
    Keymaster

    What frequencies did you see in server mode?
    What Frequency Sub Band was configured for server mode?

    The frequencies are sent to the gateway from the AWS network server when basic station mode is used. Is there configuration available for the gateway in AWS?

    I did not see a device manual on the linked page. You may need to contact the device manufacturer.

    #32536
    Pablo Carquin
    Participant

    i see 915.200, 916.200, 916.600, 915.600, 916.400, 921.800
    yes the frequencies configuration is aviaiable for the gateway in AWS in aws i put AU 915 CLASS A
    sorry here is the manual https://www.ambiductor.se/nedladdning/qalcosonic-w1/english?download=287

    #32537
    Pablo Carquin
    Participant

    Please if you have time for a meeting today I would appreciate it very much, in 1:30 i have a meet with a other expert,
    you could join if you want

    #32543
    Pablo Carquin
    Participant

    hello friend, compiled logs of 3 days… is there someone I can send them to?, please

    #32544
    Jason Reiss
    Keymaster

    I suggest creating a ticket at support.multitech.com for further help.

    See section 3.4.4 Register the Device
    https://www.multitech.com/documents/publications/marketing-guides/MultiTech_Getting_Started_Guide_for_AWS_LoRaWAN.pdf

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